Managing Conflict with Confidence: 8 Tips for Better Conflict Conversations

Learn how to break the cycle of conflict avoidance and turn workplace conflict into an engine for growth and innovation.

In addition to this overview, there will be 8 different Lesson modules in the course.  Each Lesson contains:

  1. a short video (ranging from 5 to 30 minutes) presenting the content of the lesson
  2. a quiz to check your understanding of the content
  3. one or more accompanying activities/exercises (to complete individually or in a group)
  4. resources and/or handouts to go with the topic of the lesson
  5. a list of supplemental reading materials if you want to learn more.

This course is designed to help you navigate conflict in the workplace without the fear and avoidance that is so common in many organizations. What most people lack is the basic confidence to tackle conflict head-on, and the 8 tips we cover here will give you tools, processes, and approaches that will build that confidence. 

In the end, you're getting about a half-day's worth of good content here, and we're giving it to you straight (and even with a bit of a sense of humor). We've broken the content into pieces that individually won't take up too much of your time, so you can be flexible in terms of the delivery. And since this was based on a live course that we've been delivering for years, it really does work well to have a whole team take this at the same time so you can do the exercises together and have some rich discussions about how to apply all this. Thanks for joining us on this journey. 

Let's get started!

What's included?

9 Videos
8 Quizzes
13 Texts
5 PDFs

Course Curriculum

Image credits

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Jamie Notter
Jamie Notter
Trainer & Culture Consultant

About the instructor

Jamie Notter is a partner at Human Workplaces where he helps leaders create stronger cultures and upgrade their workplaces, based on a deeper understanding of their organizational genetic code. He brings 25 years of experience in conflict resolution, generational differences, leadership, and culture change to his consulting and speaking. Author of When Millennials Take Over: Preparing for the Ridiculously Optimistic Future of Business, and Humanize: How People Centric Organizations Succeed in a Social World, Jamie serves as adjunct faculty at Georgetown University.

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